View incoming/outgoing messages in Queue

SMTP Test

1. Click on Domains
2. Click on Domain Manager
3. Click on the Domain you wish to run the SMTP test from
4. Click on IP Configuration
5. Enter the following information for the test

• Destination Server: <ip of mail server or mx address of mail server>
• Valid Test Email Address: <valid email address for domain>
• Dest Port: Use 25 unless default is not being used

Re-send emails

1. Login to Spam Stopper
2. Select Domains from the top
3. Scroll down the list to find the domain you will be working on and click Manage Domains
4. Click Message Log
5. Search for messages that need to be re-sent
6. Select the check box beside the message to be re-sent
7. Click deliver

• Note: It may take a few minutes per email, so sending emails all at once will take a long long time

Add Sender to Safe/Allow List

1. Login to Spam Stopper
2. Select Domains from the top
3. Scroll down the list to find the domain you will be working on and click Manage Domains
4. Mouse over BLOCK/ACCEPT and choose Sender Filters
5. Under Allowed Email Addresses and Domains type in the sender's email address or domain and click Add

Re-send Spam Stopper Report/Reset Spam Stopper Password

1. Type the email address into the Username field.
2. Click Create New Password

Resend Mail Stuck in Queue

If mail has been stuck in spam stopper due to an exchange server issue and you have finished fixing the exchange server issue then do the following to re-send mail that has been stuck in the spam stopper queue.

1. Login to spam stopper
2. Click on Administration
3. Scroll to bottom of page and click Retry